Privacy Policy

Last Updated: August 7, 2025

1. Introduction

Memoir Forge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our memoir writing platform and services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and email address when you create an account
• Profile information you choose to provide
• Communication preferences and settings
• Support inquiries and correspondence

2.2 Content Data

To provide our memoir writing services, we collect and store:

• Memoir content, chapters, and stories you create
• Voice style preferences and settings
• Usage patterns and interaction data with our AI tools
• Export history and format preferences

2.3 Technical Information

• IP address and browser information
• Device type and operating system
• Usage analytics and performance metrics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our memoir writing services
• Processing your memoir content with AI assistance
• Personalizing your experience and recommendations
• Communicating with you about your account and services
• Improving our platform and developing new features
• Ensuring security and preventing fraud
• Complying with legal obligations

4. Payment Information

Important: We do not collect, store, or process payment information directly. All payment processing is handled securely by Stripe, a PCI-compliant third-party payment processor. When you make a payment, your financial information is transmitted directly to Stripe's secure servers and is not stored on our systems.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our platform (e.g., cloud hosting, analytics)
• AI Processing: Your memoir content may be processed by AI service providers to provide writing assistance
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Incident response and breach notification procedures

7. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Your memoir content is stored as long as your account is active. You may request deletion of your data by contacting our support team.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Export your memoir content in standard formats
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data

9. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site usage and performance
• Provide personalized experiences
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

10. Third-Party Services

Our platform may integrate with third-party services (such as AI providers, analytics tools, and payment processors). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our platform. The updated policy will be effective when posted, and your continued use constitutes acceptance of the changes.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through the support channels available in your account dashboard. We are committed to addressing your privacy concerns promptly.